Question 1

What does the FitnessKit AI Privacy Policy cover?

Accepted Answer

This policy covers how personal information is collected, used, stored, protected and managed across the FitnessKit AI website and services. It identifies the responsible entity, explains data roles, describes the categories of information processed, and outlines the rights and choices available to website visitors, fitness operators, authorized users, and gym or studio members where applicable. It also provides privacy contact routes for questions and rights requests.

Question 2

What personal information does FitnessKit AI collect?

Accepted Answer

FitnessKit AI collects personal information in three ways. First, information you supply directly - such as name, email address, and account details when registering or contacting support. Second, information generated through website or service use - such as device identifiers, IP addresses, session data, and usage activity collected through cookies and similar technologies. Third, information received from connected fitness systems - such as attendance records, member activity data, and lead information that fitness operators share with FitnessKit AI through integrations with their existing software platforms. FitnessKit AI only processes fitness and member data where a fitness operator has configured an integration and granted access.

Question 3

How does FitnessKit AI use personal information?

Accepted Answer

FitnessKit AI uses personal information to operate its website and services; to connect fitness data and workflows across a customer's existing systems; to generate member signals, next-best-action recommendations, and attendance analytics for fitness operators; to provide technical support and communicate service updates; and to maintain the security and integrity of the platform. Each processing purpose is tied to a specific data category. FitnessKit AI relies on contract performance, legitimate interests, and where required, consent as the legal bases for processing. Specific legal bases depend on your role and location.

Question 4

How does FitnessKit AI approach AI and automated predictions?

Accepted Answer

FitnessKit AI generates risk signals - for example, indicators that a gym member may be at risk of disengaging - based on attendance and activity data received from connected fitness systems. These signals are informational. They are not verdicts and do not produce binding decisions about individuals. Human staff at the fitness operator review signals and decide what action, if any, to take. FitnessKit AI does not expose internal risk scores to members directly. Whether customer or member data supports model training or product improvement is determined on a verified, per-product basis and is disclosed to customers through contractual arrangements.

Question 5

Does FitnessKit AI share personal information?

Accepted Answer

FitnessKit AI shares personal information only in the following circumstances: with service providers and subprocessors that process data on FitnessKit AI's behalf under contractual safeguards; with fitness operators' own connected systems where those integrations are configured by the operator; in response to valid legal requests from authorities where required by law; and in the context of a business transfer such as a merger or acquisition, subject to applicable notice requirements. FitnessKit AI does not sell personal information. FitnessKit AI does not share personal information for third-party targeted advertising.

Question 6

How does FitnessKit AI store and protect personal information?

Accepted Answer

FitnessKit AI stores personal information using cloud-based hosting with access controls, encryption in transit, and organizational safeguards including role-based access and internal governance policies. Retention periods are set by data category: account information is retained for the duration of the customer relationship and a defined period thereafter; usage and analytics data is retained for a shorter operational period; member data received from connected systems is retained only as long as the operator's service agreement is active, unless earlier deletion is requested. FitnessKit AI maintains an incident response process and will notify affected parties and, where required, regulatory authorities in the event of a data breach. No system can guarantee absolute security.

Question 7

Can users access, correct or delete their personal information?

Accepted Answer

Rights depend on your role, location, and applicable law. Website visitors and authorized users can request access to, correction of, or deletion of personal information held about them by submitting a written request to FitnessKit AI's privacy contact. Gym and studio members whose data is processed through a fitness operator's integration should direct rights requests to that operator in the first instance, as FitnessKit AI processes that data on the operator's behalf. FitnessKit AI will verify identity before actioning a request and will respond within the timeframe required by applicable law. Where available, rights also include data portability, the right to object to processing, and the right to withdraw consent.

Question 8

Does FitnessKit AI expose internal risk scores to members?

Accepted Answer

No. FitnessKit AI does not expose internal risk signals or predictive scores to gym or studio members. Member-facing automated communications generated through FitnessKit AI - such as re-engagement messages - are designed to be warm, encouraging, and nonjudgmental. They are based on consent obtained by the fitness operator and do not reveal the underlying signals that prompted them. The purpose of member-facing automation is to support healthy routines, not to label or judge individuals.

Question 9

How can someone contact FitnessKit AI about privacy?

Accepted Answer

Privacy questions, rights requests, and concerns can be directed to FitnessKit AI through the Contact page at fitnesskit.ai/contact. Please indicate in your message that your inquiry relates to privacy or a data subject request. FitnessKit AI will acknowledge receipt and respond within the timeframe required by the applicable law for your location. For fitness operators seeking a Data Processing Agreement or subprocessor information, please use the same contact route and specify your request type.

FitnessKit AI Privacy Policy

What This Policy Covers

Privacy Questions Answered